Frequently Asked Questions

Frequently Asked Questions

How do I find books?

Tap the Book Store Home link (at the top of each page), then tap the Language link at the bottom of the home page. Browse all books in that language or enter the book's title, author, or category into the search box (at the top of the page). Tap the book's title or cover for the order page.

What countries do you ship to?
We ship to every country except India. To ship to India please write to: Radha Soami Satsang Beas, BAV Distribution Centre, 5 Guru Ravi Dass Marg, Pusa Road, New Delhi, 110 005 INDIA

We will ship up to TWO copies per book per address. We do not sell to booksellers or businesses.

Sales Tax
We collect state, country and municipality sales tax on orders shipped to these USA states: California, Illinois, North Carolina, New Jersey, New York, Texas, Virginia.

Possible Additional Fees
Please note that you may be liable for additional duties/fees as determined by your country on the import of books.

Right to Cancel
You may cancel all or part of your order prior to shipping. Please email [email protected] We will refund cancelled books within a week. Please place another order to add books.

Return Policy
If your order has already been shipped, you still have the option of returning your order within two weeks of receiving it. After we receive the books, we will issue a full refund of your purchase price within five business days. Credit cannot be given for return shipping expenses. Please return to: Science of the Soul Research Centre, BAV Distribution Centre, 5 Guru Ravi Dass Marg, Pusa Road, New Delhi, 110 005 INDIA

Is shipping extra?
The regular Shipping Charge is included in the price of each book. However, a temporary Covid Surcharge of $15 will be levied on all orders of total value less than $30. There is No Covid Surcharge on orders of total value $30 and above. This is due to the closure and/or reduced services of the postal systems in many countries due to the coronavirus pandemic. This has caused an overall unreliability of the global postal system, which formerly provided low-cost shipping.

Will you let me know when you have shipped my books?
Yes, we will email you after shipping your books.

Who do I contact about problems?
In case your order is not received, or if there is a problem with your order, please email within 3 days of receiving your order to: [email protected]

Mode of Payment

We only accept online payment. Simply click the Add to Cart button on each book's page. When you are done, click PayPal Check Out to pay with PayPal, your bank account or debit card. Or click Check Out (below) to pay by credit card with no PayPal account required. We don't accept orders by phone or mail.

Will I get a receipt?
Yes, PayPal will email you a receipt.

Credit Card Security

All credit card information is encrypted and transmitted to PayPal. We don't see credit card numbers.

Data Protection
We do not store credit card information. Privacy is a very serious matter for us. It is true that in order to process your order request, we must know basic contact information such as your name, address, email address. All required information is kept internally and is never shared with third parties. You are entitled to receive information and to amend, block and delete your stored data. Please email [email protected]