Frequently Asked Questions
ORDER
Shipping Books to Someone Else
If you are ordering books but shipping to someone other than yourself at a different address, then to ensure proper delivery the contact phone number of the shipping address is required by the delivery services. Please send a separate email to: [email protected] and provide the FIRST & LAST NAME and PHONE NUMBER at the shipping address, after you have placed your order from the book store.
How do I find books?
Tap the Book Store Home link (at the top of each page), then tap the Language link at the bottom of the home page. Browse all books in that language or enter the book's title, author, or category into the search box (at the top of the page). Tap the book's title or cover for the order page.
What countries do you ship to?
We ship to every country except India.
For book orders within India please visit: RSSB Online Book Store for India.
Quantities
We will ship up to FOUR copies per book per address.
We do not sell to booksellers or businesses.
Sales Tax
We collect state, country and municipality sales tax on orders shipped to these USA states: California, Illinois, North Carolina, New Jersey, New York, Texas, Virginia.
Possible Additional Fees
Please note that you may be liable for additional duties/fees as determined by your country on the import of books.
Right to Cancel
You may cancel all or part of your order prior to shipping. Please email orderdesk@ScienceoftheSoul.org. We will refund cancelled books within a week. Please place another order to add books.
Return Policy
If your order has already been shipped, you still have the option of returning your order within two weeks of receiving it. After we receive the books, we will issue a full refund of your purchase price within five business days. Credit cannot be given for return shipping expenses. Please return to: Science of the Soul Research Centre, BAV Distribution Centre, 5 Guru Ravi Dass Marg, Pusa Road, New Delhi, 110 005 INDIA
Is shipping extra?
Shipping is included on all orders of $30 or more. However, a shipping surcharge of $10 will be applied to orders under $30.
Will you let me know when you have shipped my books?
Yes, we will email you after shipping your books.
Who do I contact about problems?
In case your order is not received, or if there is a problem with your order, please email within 3 days of receiving your order to: orderdesk@ScienceoftheSoul.org.
PAYMENT
Mode of Payment
We only accept online payment. Simply click the Add to Cart button on each book's page. When you are done, click PayPal Check Out to pay with PayPal, your bank account or debit card. Or click Check Out (below) to pay by credit card with no PayPal account required. We don't accept orders by phone or mail.
Will I get a receipt?
Yes, PayPal will email you a receipt.
SECURITY
Credit Card Security
All credit card information is encrypted and transmitted to PayPal. We don't see credit card numbers.
Data Protection
We do not store credit card information.
Privacy is a very serious matter for us. It is true that in order to process your order request, we must know basic contact information such as your name, address, email address. All required information is kept internally and is never shared with third parties. You are entitled to receive information and to amend, block and delete your stored data. Please email orderdesk@ScienceoftheSoul.org.